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Return Agent National/ Alamo T. F Green Airport

Responsibilities:

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
  • Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age.
  • High School Diploma or G. E. D. perferred
  • Minimum of 1 year experience handling customer service functions.
  • Must have a valid driver's license with no more than 1 moving violation and/or at-fault accident on driving record in the past 3 years
  • No drug or alcohol related incidents on driving record in the past 5 years
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be willing to accept the starting pay of $11. 00/hr
  • Apart from religious observation, must be able to work on of the following schedules:
  • Sun-Mon- 1:00pm- 9:30pm, Wednesday- Friday 1:00pm-9:30pm
  • Tues-Sat- 1:00p-9:30p


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